Refund policy

This policy applies to purchases of octuedit, made by Octupie Technologies Private Limited (“octupie”, “we”, “us”).

Who processes your payment and refund

Orders are processed by our merchant of record, Paddle.com Market Limited (“Paddle”). Refunds are issued by Paddle to your original payment method.

Get a full refund within 14 days

If you are not satisfied, you can request a full refund within 14 days of your purchase. Email shivank@octupie.com with your order reference, and we will process the refund.

How to ask for a refund

Send one email to shivank@octupie.com from the address you bought with, and include your order reference from the Paddle receipt. You don't need to give a reason. We confirm the request and Paddle returns the full amount to the card or payment method you used; how quickly it shows up depends on your bank or card provider.

Paying safely through Paddle

Checkout runs on Paddle, the merchant of record for octuedit. Your card or payment details go to Paddle and are never seen or stored by us. Paddle also works out any sales tax or VAT for your country and sends your receipt.

No subscription, so nothing to cancel

octuedit is paid once. There are no renewals and nothing to cancel. Your Claude Code or Codex account is billed separately by its provider and is not covered by this policy.

Questions before you buy

If you're unsure whether octuedit fits your Mac or your workflow, the FAQ covers which Macs it runs on and how it works with Claude Code or Codex, and the pricing page explains exactly what the one time price includes. You can also email us before buying.

Your consumer rights still apply

Nothing in this policy affects any refund rights you have under the consumer protection laws of your country, which apply in addition to this policy.

Contact us about a refund

Octupie Technologies Private Limited
shivank@octupie.com
No. 2, Goura's Nilayam, Vallakottai Murugan Street, Keelakattalai, Tambaram, Kanchipuram 600117, Tamil Nadu, India